Shipping policy
We are committed to delivering your orders in a timely and reliable manner. Please read our shipping policy carefully to understand how we process and ship your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be slightly delayed. We will notify you if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges and delivery times depend on your location:
- Local Shipping (South Africa): 3–7 business days
- International Shipping: 7–15 business days (depending on destination)
Delivery times are estimates and may vary due to customs, courier delays, or unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your shipment in real-time.
Shipping Confirmation
You will receive a confirmation message once your order has been dispatched. Please ensure your contact details are correct at checkout.
Incorrect Address
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Please double-check your details before placing the order.
Lost or Delayed Orders
If your order is significantly delayed or lost, please contact our support team. We will coordinate with the courier service to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, feel free to contact our support team at:
info@all-lash.com