Refund policy

At ALL-LASH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns
Due to hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used products.

To be eligible for a return, items must:

• Be unused and unopened
• Be in their original packaging
• Be returned within 14 days of delivery

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review the issue and arrange a replacement or refund where applicable.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days depending on your payment provider.

Shipping costs are non-refundable unless the item received was damaged or incorrect.

Non-Returnable Items
The following items cannot be returned:

• Opened or used products
• Gift cards
• Promotional or sale items
• Subscription orders that have already been processed or shipped

Subscription Orders
Subscription orders can be modified or cancelled at any time before the next billing date. Once a subscription order has been processed, it cannot be refunded.

Contact Us
For any return or refund enquiries, please contact our support team at:

info@all-lash.com